We’re not happy unless you’re happy. If for any reason you’re not 100% stoked with your new Lōcī watch, first let us know within 30 days of its delivery date. If you'd like to return or exchange it, just request a return authorization from us. After you receive the return authorization, send the watch back to us and we’ll issue a full refund or exchange it for another Lōcī product. The watch must be returned in original condition, new and unworn with all packaging, and with all clear protective stickers still attached. Simple as that.